Terms & Conditions

Terms and Conditions

This website is owned and operated by Rhiannon Art. By using this website (https://www.rhinnonart.co.uk/), you agree to be bound by the following terms and conditions. These terms affect your legal rights, responsibilities and liabilities, so please read these terms carefully and ensure that you understand them. If you do not agree to any of the terms given below, please cease your use of this website immediately.

We reserve the right to change or amend these terms and conditions at any time, without notice. It is the user’s responsibility to read the current terms and conditions thoroughly, as continued site use constitutes agreement to be bound by said terms and conditions. We also reserve the right to withdraw or terminate this website and any of its content at any time without notice. The contents of our Terms and Conditions are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.


1.CONTACT

Our registered office is: RhiannonArt Ltd, 51 Penygroes Road, Gorslas, Llanelli, Sir Gar, SA14 7LD.

Our company registration number is 08747707

If you would like to contact RhiannonArt at any time, then please use our contact form on our website or email us direct at sales@rhiannonart.co.uk


2. COPYRIGHT

The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are protected by copyright, trademarks, patents and other intellectual property rights and laws. In accessing the Website, you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

All content contained within this website is the property of RhiannonArt Ltd. All rights are reserved. You are not authorised to use, edit, or duplicate any of this site’s content without our express permission.

If you wish to use any of the images please contact us with your reasons and we will take your request into consideration.


3. PURCHASES

All items are subject to stock availability. Colours, shapes and sizes may differ as shown due to the processes involved. Under no circumstances do we acknowledge a purchase order until you have received an order confirmation followed by an item dispatch email from us. The order confirmation email verifies that you have made an offer to purchase goods from our website. You should check both emails for accuracy and let us know immediately if there are any errors. If we discover any errors in your order (incorrect pricing or insufficient stock, for example) then we will notify you ASAP via email. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the ownership of the goods will pass to you on delivery.

We reserve the right to decline an order and if we do so we will notify you of this decision by e mail. This may be because some items shown on the website may be out of stock. In this event a full refund will be offered or an expected time frame for delivery will be provided.


4. PRICING AND PAYMENT

We will never dispatch an order until it has been paid for in full. We reserve the right to cancel your order and refund the cost in full. RhiannonArt uses Paypal for all on line transactions. If you don’t have a Paypal account you can pay using most credit and debit cards via the site; When you send a payment using Paypal your financial information will not be passed onto RhiannonArt. All payment screens will redirect you away from the RhiannonArt website and onto Paypal’s secure website.

Purchases made through the RhiannonArt website are non-transferable. All prices found on this website include VAT in line with the current rate within the United Kingdom. We reserve the right to change the price of any product(s) at any time.


5. PROMOTIONAL OFFERS

If we offer Discount Vouchers to customers as a marketing tool, these vouchers cannot be used in conjunction with Promotional Gift Vouchers or any other offer. Only one Promotional Gift Voucher can be applied to any single order and only one Promotional Gift Voucher can be claimed per email address per day. Certain products are excluded from Promotional Gift Voucher redemption. Such products are clearly marked on their respective product pages. Where you have redeemed a promotional code or any other offer (Code) against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, and that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted accordingly.


6. DELIVERY

We aim to dispatch your order for delivery within 3 days however on rare occasions this can take longer. Where this is likely to be the case we will notify you by email. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale as we rely on the schedules of specific couriers or the Royal Mail. The Royal Mail dictates that some postal addresses in the remote areas of the United Kingdom including some offshore islands, may not be covered by delivery services and as such, we may not be able to arrange delivery of some items. You will be notified of this when you place your order and we will ask you to provide an alternative delivery address. When we deliver your items, you may be asked to sign for the goods to acknowledge that you have received them. This will be conducted by the courier service used to deliver your purchase.

Please contact Rhiannon Art if your goods fail to arrive within the delivery time frame specified, an investigation will take place with the selected courier and where appropriate a replacement item will be sent or a full refund will be given. You are responsible for ensuring that the delivery address given to Rhiannon Art with an order is correct. Where an incorrect address is provided we reserve the right to charge for any extra carriage costs incurred.

Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. For a full schedule of delivery prices please see our Delivery Page.

We take full responsibility for any damage which occurs during delivery. If the goods have arrived damaged then you must notify Rhiannon Art within 24hrs of receiving them and arrangements. We will open an investigation with the delivery provider. Subject to their response a full refund or replacement will be made.


7. CANCELLATION

Due to the often-bespoke nature of our products, only bespoke items that are damaged or faulty can be returned. All other items are non-refundable. You have the right to cancel an order within 14 working days of the receipt of your goods, unless we have previously stipulated that the item is a special order bespoke commission. Our generous 21-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 21 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. If you wish to cancel your order you must notify Rhiannon Art via telephone or by completing the returns form on our website, within the stated 21 day period, cancellations after 21 working days will not be accepted. Please note that you should not send any goods back until you have received confirmation to do so.

Upon acknowledgement from Rhiannon Art of your cancellation, you should return the goods within 21 days and in the same condition that Rhiannon Art delivered them to you. The goods remain your property and responsibility until such time as Rhiannon Art acknowledges receipt or has signed acceptance of the return delivery of the goods. We strongly advise you to use a secure signed-for service, such as a reputable courier service as Rhiannon Art will not be responsible for lost or damaged returns. In the event of RhiannonArt sending you a replacement for a damaged, defective or wrong item, you must return the original item to RhiannonArt within 21 days. RhiannonArt reserves the right to issue an additional invoice for the replacement item for you if you do not return the original item to us within 21 days of the date on which RhiannonArt confirms we will issue a replacement.

This returns policy does not affect your statutory rights.


8. LINKS

On occasions and as we see fit, we may provide links to external websites and content that are controlled and maintained by others. Please note that we accept no responsibility for the content of third-party websites. Any link on our website is clicked/followed at your own risk.


9. GENERAL

When you make a purchase or enquiry through our website, we will ask you to provide us with a valid email address. By giving us your email address, you certify that this address is personal to you and that it may be used as a means of communication with you. We will not be held responsible for any emails that do not reach your inbox because they went into your junk/spam folder, so please be sure to check any and all such folders on a regular basis.

When registering an account with Rhiannon Art or providing personal details during a purchase, you certify that the details provided are correct and up-to-date. Remember, it is against the law to provide false details when making a purchase online.

Our website gives customers the option to leave reviews and ratings and reviews should be based on the goods purchased from Rhiannon Art to provide accurate feedback for other buyers. All reviews will be moderated and approved before being published. By submitting a product review, you certify that we may subsequently use that review and/or rating in any way we see fit, and that we may edit it as we please before publishing it.


10. PRIVACY POLICY

Rhiannon Art Ltd are dedicated to protecting the privacy of our customers. We endeavour to always be transparent about the data that we collect, so please review this policy carefully. We only collect and hold information in accordance with the Data Protection Act 2018. If you make a purchase through our website, we will require you to provide us with the following details:

  • Your name
  • Delivery/billing address(es)
  • Contact details (e.g. email address, phone number)

Please note that Rhiannon Art does not hold details of the account you use to purchase item from the Website. This information is held by PayPal, our chosen payment partners.

Additionally, as you browse the Rhiannon Art website, we will gather a variety of other data concerning your use of our web pages, including:

  • Time spent on the site
  • How you arrived on the website (e.g. by clicking a link on another website)
  • Page(s) viewed

If at any time you wish to see a record of the data we hold on you, feel free to contact us. You should also get in touch if you suspect that some of our data may be inaccurate – we will be sure to rectify any errors ASAP.


11. WHY DO WE COLLECT THIS INFORMATION?

Our reasons for recording these details include the administration of our accounts, order fulfilment, and statistic gathering (which helps us to improve our service). We may also send you our newsletter and other marketing material if you agree to receive such items. All information is held securely in accordance with the laws of the United Kingdom


12. FRAUD

We take internet fraud very seriously. If we ever have reason to believe that an order has been placed fraudulently, or if we feel that our website has been abused in some way, we will share any relevant information with third party fraud prevention companies (including banks) and the police.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England & Wales and you hereby submit to the exclusive jurisdiction of the English & Welsh courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including the governance in accordance with the laws of England and Wales, affects your rights as a consumer to rely on such mandatory provisions of local law

IF YOU HAVE ANY QUESTIONS REGARDING ANY OF THE ABOVE, PLEASE CONTACT THE TEAM AT RHIANNON ART