UK Delivery: Royal Mail First Class items should arrive next day, parcels despatched on Saturday are usually delivered on either Monday or Tuesday. This method is only available for items with a value of £25 or less due to insurance reasons. As an alternative we offer Special Delivery or UPS Next Day delivery within UK, insured up to full value. Royal Mail Special Delivery ships within 24 hours within UK and insured up to £2,500.
International Shipping: through Royal Mail International Signed For usually takes from two (most of Europe) to seven (eg New York) working days depending on geographic location. However, deliveries to Zone 2 countries like Australia, Japan, Korea and New Zealand may take longer. Parcels heading to the United States can also be tracked down on USPS.com website using your tracking number. This international tracking number can now be used on the website of your national postal service as well in most countries.
Upon despatch we will send you a notification email. Please note, that although we ship to PO Box addresses, some delivery offices refuse to receive parcels on behalf of their clients should they need to sign for them. Please make sure that your PO Box accepts deliveries where a signature is required upon delivery.
If you live locally to Rhiannon, you can always pick up your purchase from Rhiannon’s studio by prior arrangement.
Do you send prints / originals flat packed or in postal tubes?
Loose prints are sent in protective cardboard postal tubes rolled up. This is the safest way to ship prints without mounts. Mounted and framed prints are shipped flat packed between several strong and protective corrugated boards. Original works are always shipped flatpacked with additional layers of safety to avoid potential creasing or water damage.
We take full responsibility for any damage which occurs during delivery. All parcels are automatically insured up to £25,000 worldwide with Lloyds Underwriters when they are despatched through UPS or FedEx. (under terms of Art Dealers Insurance AD94).
Have not received your parcel yet?
In case of international shipping through Royal Mail (International Signed For) the posting company passes your parcel over to your local postal company for delivery, usually within two days from despatch. Royal Mail has no control over your parcel from that moment. If your delivery is urgent it is advised to use international premium couriers instead (UPS or FedEx). However, if you still have not received your parcel within the expected delivery time please contact us and we will endevour to arrange a re-delivery or send you a replacement. Every parcel we send is always insured to its full value. It may also happen that your local customs office inspects your parcel before releasing it for delivery. It may also cause a slight delay.
Will I need to pay customs charges?
It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although these cases are rare we would advise you to enter your primary contact number upon registering with us to avoid delays or the inconvenience of missing your delivery.